Privacy Policy spingo
spingo is committed to ensuring your personal information is handled carefully, securely and responsibly. This policy explains how we manage your data from account registration through to your daily activity on the platform.
How spingo Protects Your Data
Six fundamental principles that shape how spingo manages the personal information of every member.
Protection to Industry-Standard Level
All member personal data is stored with SSL/TLS encryption and layered access controls. Only authorised staff can access your sensitive information.
No Sharing Without Consent
spingo does not sell, rent or share your personal information with third parties for marketing purposes without your explicit consent.
Full Account Control in Your Hands
You have the right to access, correct, or request deletion of your personal data at any time through our official support channels.
Financial Transaction Data Encryption
All deposit and withdrawal transactions — whether through Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency — are processed in a fully encrypted environment.
Data Protection Act Compliance
spingo's privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the international licensing standards we adhere to.
Marketing Communications Opt-Out Option
You may withdraw your consent to receive promotional communications from spingo at any time by contacting our customer support team.
Introduction and Scope of This Policy
spingo ("we", "our platform") takes seriously its responsibility for the privacy of all users who register and use our services. This Privacy Policy describes the types of information we collect, the purposes for collecting it, how that information is used, and your rights as a data subject.
This policy applies to all registered spingo members in Malaysia, including users who access the platform via a web browser or any mobile device. By registering an account or continuing to use our platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.
Registration is limited to individuals aged 21 and above. Anyone below this age limit is not permitted to register or use any part of the spingo platform.
Information We Collect
In operating a responsible online gambling platform, spingo collects various categories of personal information. This collection is done directly from you during registration, during ongoing use of the platform, and through certain automated technologies.
Purposes for Using Personal Information
spingo uses the personal information collected solely for legitimate and relevant purposes. We do not process your data beyond the scope stated below:
- Opening, managing and verifying your spingo member account
- Processing money deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
- Complying with anti-money laundering (AML) legal obligations and international licensing requirements
- Sending notifications related to your account, transactions and updates to service terms
- Resolving any disputes, complaints or enquiries submitted to our support team
- Improving the user experience and personalising relevant content on the platform
- Monitoring platform activity to detect fraud, misuse or illegal activity
- Sending promotional information and bonus offers — subject to your consent
All data processing is carried out on a valid legal basis, including contract performance, legal compliance, the company's legitimate interests, and in some cases your explicit consent.
Sharing Information with Third Parties
spingo does not sell your personal information. However, there are limited circumstances in which we need to share data with trusted parties to ensure the platform operates smoothly and securely:
- Payment providers: Financial information required to process deposits and withdrawals is shared with verified payment operators.
- Technology providers: Companies providing game software, server and cybersecurity services that support the technical operation of the platform.
- Regulatory authorities: Information required by licensing bodies or legal authorities in accordance with compliance obligations.
- Support service providers: Communication platforms used to deliver 24/7 customer support to members.
All third parties that receive your data are bound by strict data confidentiality agreements and may only process that information in accordance with spingo's instructions.
Data Storage and Security
The security of your personal information is a top priority for spingo. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction.
Your personal information is stored on protected servers with role-based access controls, regular audit logs and continuous monitoring. All sensitive data is encrypted both in transit and at rest.
Data retention periods depend on the type of information and applicable legal requirements. Active account data is retained for the duration of your active membership, while certain records may be kept longer in line with anti-money laundering legal compliance requirements and international licensing obligations.
Cookies and Tracking Technologies
The spingo platform uses cookies and similar technologies to ensure core website functions operate correctly, to analyse usage patterns, and to improve the overall user experience.
Several types of cookies are used:
- Essential Cookies: Required for core platform functions such as login, session management and account security. These cookies cannot be disabled.
- Performance Cookies: Help us understand how users interact with the platform for the purposes of continuous improvement.
- Functional Cookies: Remember your personal preferences and settings such as language and display preferences.
You can manage or block certain cookies through your browser settings. However, blocking essential cookies may affect the functionality of the spingo platform.
Cross-Border Data Transfers
As spingo operates under international licensing, some of your personal data may be transferred to, or processed in, countries outside Malaysia. Such transfers are only carried out when:
- The receiving country provides a level of data protection comparable to or higher than Malaysia's
- A valid data protection agreement exists between spingo and the receiving party
- The transfer is necessary for the performance of a contract or compliance with a legal obligation
spingo ensures that all cross-border data transfers comply with the requirements of PDPA 2010 and applicable international protection standards.
Changes to This Privacy Policy
spingo reserves the right to update or modify this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or technologies used. Any significant changes will be communicated to you via email or a notice on the platform.
Continued use of the spingo platform after those changes take effect constitutes your acceptance of the updated Privacy Policy. The "Updated" date at the top of this document indicates the most current version.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Contact Us About Privacy
For any enquiries, concerns or requests relating to this Privacy Policy or the processing of your personal data by spingo, please contact our customer service team:
The spingo support team is available 24/7 to assist you in Bahasa Melayu and English via live chat on the platform or through our official email.
Your Rights as a Data Subject
As a spingo member, you hold the following rights under applicable data protection laws.
Right of Access
You may request a copy of the personal information we hold about your spingo account at any time.
Right of Rectification
If your data is inaccurate or incomplete, you have the right to request prompt correction through our support channels.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention obligations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or in certain other circumstances.
Right to Restriction of Processing
You may request that spingo restrict the processing of your data in specific situations while a dispute or review is ongoing.
Right to Data Portability
You may request that we provide your personal data in a format that can be transferred to another platform.
Right to Withdraw Consent
You may withdraw consent previously given at any time without affecting the validity of processing carried out before the withdrawal.
Right to Lodge a Formal Complaint
If you are not satisfied with how we handle your data, you have the right to submit a complaint to the relevant regulatory body.
Ready to Start Playing at spingo?
Register your account today and enjoy strong data protection with a platform operating under international licensing. A 150% welcome bonus of up to RM1,500 awaits new members.